fk33 Privacy Policy

fk33 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://fk33.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the Platform. This Privacy Policy sets out in clear, plain terms how we handle your personal information.

This Privacy Policy applies to all personal data collected through the fk33 Platform, including data collected when you browse the website as a guest, register an account, make a deposit or withdrawal, contact our support team, participate in promotions, or use any game, sportsbook, or other service that forms part of the fk33 product suite.

By using the fk33 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices as described here, you should discontinue use of the Platform immediately. This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the Platform.

We collect personal data in three primary ways: data you provide to us directly, data generated automatically through your use of the Platform, and data received from third-party partners such as payment processors and identity verification services. The categories of personal data we collect include the following:

We collect only the minimum data necessary for the purposes described in this Privacy Policy. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health data, except where you voluntarily disclose such information in a support communication (in which case it is used only to address your query).

fk33 uses your personal data for the following specific purposes. For each purpose, we identify the category of data used and the legal basis that authorises the processing (see Section 4 for full legal basis details):

• Account Creation and Management: We use your identity, contact, and account data to create and maintain your fk33 player account, authenticate your login sessions, and manage your account preferences and responsible gaming settings.
• Age and Identity Verification (KYC): We use your identity data and documents to confirm that you are aged 21 or above and that the details you have provided are accurate. This is a mandatory requirement for all registered players before withdrawals are processed.
• Payment Processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. All financial data is handled in accordance with industry-standard security protocols.
• Game and Sportsbook Services: We use your account and behavioural data to deliver the games, betting markets, and other entertainment services available on the Platform, to record bet settlements, and to calculate and credit winnings.
• Fraud Prevention and Security: We use technical and behavioural data to detect and prevent fraudulent activity, bonus abuse, money laundering, account takeovers, and other security threats. This includes automated screening against known fraud patterns.
• Responsible Gaming Monitoring: We use account and behavioural data to monitor for indicators of problem gambling and to enforce any self-imposed limits, cooling-off periods, or self-exclusion requests that you have activated on your account.
• Customer Support: We use communications data, identity data, and account data to respond to your support queries, resolve disputes, and improve the quality of our support service.
• Marketing and Promotions: With your consent, we may use your contact data and behavioural data to send you personalised promotional offers, bonus notifications, and news about fk33 by email. You may withdraw this consent at any time by contacting [email protected].
• Platform Analytics and Improvement: We use anonymised or pseudonymised behavioural and technical data to analyse how the Platform is used, identify bugs or performance issues, and plan product improvements. This data does not identify you personally.
• Legal and Regulatory Compliance: We use identity, financial, and communications data as required to comply with applicable anti-money-laundering (AML) obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to enforce our Terms & Conditions.

We do not use your personal data for purposes beyond those listed above. We do not sell your personal data to third-party marketers, data brokers, or advertising networks.

Every processing activity carried out by fk33 is founded on at least one of the following legal bases:

• Performance of a Contract: Processing that is necessary to provide you with the services you have requested under the fk33 Terms & Conditions — including account creation, game delivery, payment processing, and customer support. Without this processing, fk33 could not operate your account.
• Legitimate Interests: Processing carried out in pursuit of fk33's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics.
• Legal Obligation: Processing required to comply with applicable law, including anti-money-laundering (AML) rules, know-your-customer (KYC) obligations, and responses to lawful regulatory or law enforcement requests.
• Consent: Processing carried out solely on the basis of your freely given, specific, informed, and unambiguous consent — primarily direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

fk33 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and specific circumstances:

• Payment Processors: We share the minimum financial data required with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank — to facilitate deposit and withdrawal transactions. Each payment partner is bound by its own data protection obligations.
• Identity Verification Providers: We engage third-party KYC service providers to assist with document verification and age confirmation. These providers receive only the data required to complete the verification check and are contractually prohibited from using your data for any other purpose.
• Game Technology Providers: The game studios whose products are available on fk33 — including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe — may receive pseudonymised session and betting data as required to deliver and maintain the games. These providers do not receive your full identity or contact data.
• Fraud and Security Partners: We work with specialist third-party fraud detection and cybersecurity partners who may receive technical and behavioural data to support real-time threat identification and prevention. Data shared with these partners is minimised and subject to strict confidentiality obligations.
• Regulatory and Law Enforcement Authorities: fk33 will disclose personal data to competent authorities when required to do so by law, court order, or other binding legal process. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of fk33's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any change in the Privacy Policy that may result.

All third-party recipients of fk33 data are required to process that data only for the specific purposes disclosed to them and to maintain appropriate security standards. fk33 does not transfer personal data to parties that do not provide adequate data protection guarantees.

fk33 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, ensure security, and understand how players navigate the site. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These cookies are required for the Platform to function. They manage your login session, keep you authenticated between pages, maintain your account balance display, and support core security features. These cookies cannot be disabled without preventing the Platform from working correctly.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the fk33 Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve the Platform experience. No personally identifiable information is collected by these cookies.
• Functional Cookies: These cookies remember your language preference (English), your display settings, and certain game preferences so you do not need to reset them each time you visit.
• Marketing Cookies: With your prior consent, these cookies track your browsing behaviour on fk33 to enable us to show you relevant promotional content and bonus offers within the Platform. These cookies are not used to track you across third-party websites.

Most web browsers allow you to control cookies through their settings. You can instruct your browser to refuse all cookies or to alert you when a cookie is being set. Please be aware that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. For detailed instructions on managing cookies, refer to your browser's help documentation.

fk33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: All personal data associated with an active fk33 account is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations and to handle any potential post-closure disputes.
• Financial Transaction Records: Records of all deposits, withdrawals, and in-play betting transactions are retained for a minimum of five (5) years from the date of the transaction, in compliance with financial record-keeping requirements.
• KYC and Identity Documents: Copies of identity documents submitted for account verification are retained for a minimum of five (5) years following account closure. These documents are stored in encrypted form with strictly controlled access.
• Support Communications: Records of support ticket exchanges and live chat transcripts are retained for three (3) years from the date of the last communication in the relevant thread.
• Marketing Consent Records: Records of your marketing consent or opt-out preference are retained for the duration of your account and for three (3) years following account closure, to demonstrate compliance with consent obligations.
• Technical and Log Data: Server logs and session data containing IP addresses and device information are retained for twelve (12) months for security and fraud investigation purposes, then deleted or anonymised.

When your personal data is no longer required, fk33 will delete it securely or anonymise it so that it can no longer be linked to you. In some cases, where full deletion is technically impractical (for example, in backup archives), data will be isolated and protected until deletion becomes possible as part of the regular backup cycle.

fk33 respects your rights with respect to your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected]. We will respond to all valid requests within 30 days of receipt:

• Right of Access: You have the right to request a copy of all personal data that fk33 holds about you. We will provide this in a structured, readable format. There is no charge for a first access request within any 12-month period.
• Right to Rectification: If any of your personal data held by fk33 is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (such as your registered name or date of birth), you may also be asked to provide documentary evidence of the correct information.
• Right to Erasure ("Right to Be Forgotten"): You may request that fk33 delete your personal data. This right is subject to certain limitations — for example, we are unable to delete data that we are required to retain by law (such as AML-mandated transaction records) or data that is necessary to resolve an open dispute. Where erasure is not possible in full, we will explain why and tell you what data can be deleted.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) so that you may transfer it to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests. You also have an absolute right to object to your data being used for direct marketing at any time, without giving any reason.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

fk33 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security architecture includes the following controls:

• Encryption in Transit: All data transmitted between your device and the fk33 Platform is protected by 256-bit TLS/SSL encryption. You can verify this by the padlock icon in your browser's address bar when accessing fk33.io.
• Encryption at Rest: Sensitive personal data stored on fk33 servers — including identity documents, financial records, and hashed passwords — is encrypted at rest using AES-256 encryption standards.
• Password Hashing: Your fk33 account password is never stored in plain text. Passwords are hashed using a modern one-way cryptographic hashing algorithm with per-account salting. fk33 support staff cannot read your password — only you know it.
• Access Controls: Access to personal data within fk33's internal systems is restricted on a strict need-to-know basis. Staff access to player data is logged, monitored, and regularly audited. Privileged access accounts require multi-factor authentication.
• Penetration Testing and Security Audits: fk33's Platform and infrastructure undergo regular security assessments, including penetration testing by qualified security professionals, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: fk33 maintains a documented data breach response plan. In the event of a security incident that poses a risk to your personal data, we will notify affected players promptly at the email address registered on your account, and take all necessary steps to contain, investigate, and remediate the breach.

While fk33 takes all reasonable measures to secure your data, no system is completely immune to security threats. You play an important role in protecting your own account by maintaining a strong, unique password and notifying fk33 immediately if you suspect unauthorised access. See Section 3 of the fk33 Terms & Conditions for your account security responsibilities.

fk33 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21 years. The minimum age requirement for creating a fk33 account and participating in any gaming or betting activity on the Platform is 21 years.

We employ mandatory age verification checks at the point of account registration, and may require additional documentary proof of age before processing any withdrawal from a newly registered account. All accounts are subject to age review at any time during their lifecycle.

If fk33 discovers or is notified that an account has been created by, or personal data has been collected from, a person under the age of 21, we will immediately suspend the account, delete all associated personal data to the extent permitted by law, and return any deposited funds to the payment source. If you are a parent or guardian and believe that a minor in your care has created a fk33 account, please contact us immediately at [email protected].

fk33 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, new legal or regulatory requirements, new product features that involve data processing, or improvements to the clarity and accuracy of our disclosures.

When material changes are made to this Privacy Policy — that is, changes that significantly affect how we collect, use, or share your personal data — fk33 will notify registered players by email to their registered address at least 7 days before the changes take effect. A prominent notice will also be displayed on the fk33 Platform during this notice period.

For minor, non-material changes (such as typographical corrections, improved formatting, or clarifications that do not alter the substance of our data practices), we will update the "Last Updated" date at the top of this document without issuing a separate notification. We encourage you to review this Privacy Policy periodically to stay informed of how fk33 is handling your data. The current version of this policy is always available at https://fk33.io/privacy-policy.

Continued use of the fk33 Platform after a revised Privacy Policy takes effect constitutes your acknowledgement of the updated policy. If you do not agree with the revised policy, you should close your account and cease using the Platform before the effective date of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that fk33 holds about you, please contact our privacy team using the details below. We aim to respond to all privacy-related inquiries within 5 business days (Bangladesh Standard Time, BST, UTC+6) and to complete all valid data rights requests within 30 calendar days.

Privacy and Data Protection Contact:

• Email: [email protected] (please include "Privacy Request" in your subject line)
• Available: 24 hours a day, 7 days a week
• Response time: Within 5 BST business days for general inquiries; within 30 calendar days for formal data rights requests

When submitting a data rights request (access, rectification, erasure, portability, objection, or restriction), please include your registered fk33 username and the email address associated with your account so that we can verify your identity before processing the request. We will not action data requests from parties whose identity we are unable to verify.

This Privacy Policy was last reviewed and updated on 1 January 2026 and is version 2.0. It supersedes all previous versions of the fk33 Privacy Policy.